There are no Boil Water Notices at this time.  All previous Boil Water Notices have been lifted.

Click here to view the Fafields Area Recission Notice.

 

Press Release - April 28, 2017

There will be no increase in water or sewer rates for the Authority customers for Fiscal Year 18 that begins on July 1, 2017 and ends on June 30, 2018.  Water and Sewer rates have not increased over the past five years, due to the efficient operation of the Authority and reduction in staff.

If you have any questions,  you may contact one of our customer service representatives at the Authority office or visit the website at www.ccusa-water.com

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THEFT OF WATER IS A CRIME 

Unauthorized taking of water from a fire hydrant or any water line will be prosecuted, under state statute 18.2-162.1.  Conviction of a class 2 misdemeanor will result in jail confinement for no longer than 6 months and a fine of not more than $1,000, either or both.

The public is urged to be observant and report any suspicious activity involving fire hydrants, to the Campbell County Sherriff’s office at 434-332-9574 or CCUSA at 434-239-8654.
From time to time, Campbell County Utilities and Service Authority (CCUSA) will be conduct fire hydrant maintenance.  Those contracted to do so will be licensed VA contractors and will possess Campbell County identification.  For more information please contact the Campbell County Utilities and Service Authority.

 

Water Service Line Repair Insurance

The Authority does not offer private water line repair insurance to our customers. However, the Authority has received inquiries from customers about the legitimacy of independent companies that do offer water line repair insurance. Although there are some very legitimate and reputable companies that do offer this type of insurance, the Authority urges all of its customers to thoroughly research the validity of each company through the Better Business Bureau, check with the Campbell County Department of Revenue to see if the company has a license to do business in Campbell County and check the company's references.

The number one question that most customers ask; is this type of insurance a good value. The Authority's position is that like most insurance, each customer must evaluate the risk. It is suggested that customers ask their plumber for an estimate to repair a water line leak and weigh the cost against the benefit provided by the insurance carrier.

Click here for a sample of an insurance offer received in Campbell County.

  

Account Establishment Fee Increase

At the May 22, 2012 Regular Board meeting, the Authority Board voted to increase the current Account Establishment Fee of $25 to $50 beginning on July 1, 2012.  This Fee is not in retro-active to existing customers and only applies to new customer accounts.  Click here to view official notice.

 

Water Service and Meter Damages

Automated Meter Reading (AMR) technology has continued to advance and Campbell County Utilities and Service Authority (CCUSA) decided in 2006 to implement another phase in its technological vision by upgrading its AMR System.   These AMR meters are situated along roughly 182 miles of CCUSA owned water lines, many of which are located in rural areas and are difficult to access.

Caution: Tampering with a water meter is illegal and could result in fines and/or imprisonment.  Not only is this illegal which ultimately costs all CCUSA customers, but it could also create a cross connection with non-approved sources. (See our web site at www.ccusa-water.com to learn more about the Cross Connection Program)

Meter and/or service Damages – CCUSA is experiencing more damages caused by lawn mowing activities, especially with the meter transmitters which protrude through the meter box lid.  Generally the water service is located at the edge of private property.  It is positioned at this location to protect it (as much as possible) from traffic and other activities that could cause damage.  Please take responsibility to protect this device.  If you contract your mowing activities please advise the contractor of the meter location.  Damaging the meter and/or service box could cost you several hundred dollars to repair or replace. Always lift your mower deck (blades) or trim around the water meter box with a string trimmer.  Please contact the CCUSA office for more information, 434-239-8654.  Thank you in advance for your consideration and cooperation.

Attention Backflow Prevention Assembly Testers

NOTICE: Effective July 1, 2009

All individuals who are currently or considering practicing backflow testing, surveys, installations and/or repairs must register with CCUSA.  All individuals must be certified and possess a valid tradesman license issued by the Virginia Department of Professional & Occupational Regulation.

Individuals may obtain an application for "Backflow Prevention Assembly Tester" by clicking here.